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Shipping and Return Policy Information
Regardless of the size or value of the order, our minimum shipping and handling charge is $9.99. Please review the chart below for rate ESTIMATES.
Dimensional Weight
Even though a box only weighs 10 lbs., it may be necessary to ship it as 30 lbs or more, depending on the overall size of the box. This is a requirement of the parcel carriers.
Next Day Air Service
Next Day Air Service is available.
Domestic Ground Shipments
Our preferred carriers are FedEx and UPS. We will make an exception to ship by the US Postal Service for orders valued under $100.00, size allowing. Tracking numbers are not available for postal service orders. Parts orders being shipped by the postal service will not leave our facility until the following Thursday. Minimum shipping charge is $10.00, regardless of shipping method.
International Shipments
Please call or email for estimates on shipping charges for international shipments.
For Canada orders, all customs fees and shipping charges will be prepaid & added to the order total if shipping by ground. (If shipping by the US Postal Service or air service to Canada, only the shipping charges will be prepaid). CANADA CUSTOMS FEES ARE CALCULATED @ 24% OF THE PARTS ORDER VALUE (USD). FOR ALL OTHER COUNTRIES, THE SHIPPING CHARGES ONLY WILL BE PREPAID & CUSTOMS FEES WILL BE COLLECTED BY THE CARRIER AT TIME OF DELIVERY. Catalogs are mailed by the U.S. Postal Service.
Our preferred carriers are FedEx and UPS. We will make an exception to ship by the US Postal Service for orders valued under $100.00 (USD), size allowing. Tracking numbers are not available for postal service orders. Please allow 30-45 days for delivery of orders by the postal service. No surface mail. Parts orders being shipped by the postal service will not leave our facility until the following Thursday.
Orders are shipped by our preferred carriers. Special services are available for an additional charge.
Please call for estimates on shipping charges for International Shipments.Merchandise Returns:
Please inspect the merchandise upon arrival. Returns within 30 days of shipping date are acceptable. After 30 days a 20% restocking charge will be applied. After six months a 50% restocking charge will be applied. For no reason will merchandise be accepted after one year. All returned merchandise must be accompanied by a copy of the invoice, a merchandise return authorization form included with your order and a return authorization number. Failure to have a return authorization will result in a delay and your item will be held until we can process the claim. Please call 1-800-476-9653 for a return authorization number.
Claims:
All claims must be taken up with Dennis Carpenter Reproductions. Please inspect the merchandise upon receipt. If damage is found, contact our customer service dept. within 7 days. Please keep merchandise in the original carton for the carrier to inspect. No claims accepted after 15 days.
Electrical Items:
ALL ELECTRICAL ITEMS ARE NON-RETURNABLE and ALL SALES ARE FINAL.
This includes Starters, Distributors, Distributor Caps, Coils, Points, Switches, Spark Plugs, Fuses, Light Bulbs, Wiper Motors & Pumps, and all Wiring Harnesses & Connectors.
Warranty
We guarantee to replace or at our option, repair any product or parts which are found to be defective in material or workmanship within one year from the date of shipment. Our obligation with respect to such products or parts shall be limited to replacement or repair and in no event shall we be liable for consequential or special damages, or for transportation, installation, adjustment, or other expenses which may arise in connection with such products or parts. THIS WARRANTY EXPRESSLY MADE IN LIEU OF ANY AND ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS.