- Q5.1 - How can I review previous orders?
- Q5.2 - When will I receive my order?
- Q5.3 - How do I find out if my order has been shipped?
- Q5.4 - When do you charge my credit card?
- Q5.5 - Can I backorder a product?
- Q5.6 - I left a part off my order. What can I do?
- Q5.7 - I have incorrect information on my order. What can I do?
- Q5.8 - How do I cancel an order?
- Q5.9 - Why am I being charged sales tax?
- Q6.1 - What shipping options do you offer?
- Q6.2 - Do you ship internationally?
- Q6.3 - How long will it take to get my order?
- Q6.4 - Can I ship an order to a different address than my home address?
- Q6.5 - Can I have parts sent to a PO Box?
- Q6.6 - Can I place on order online and pick it up in the store?
How do I create a personal account?

It’s very simple and has a lot of great benefits! Select the word “Register” in the top right corner of your desktop OR at the top of your mobile device. Enter a few simple details that include name, address, etc. and you’re ready to go!
One of the benefits of having an online account is the ability to review previous orders, which also helps us track your order, should a problem arise. It will also allow you to save addresses and other information, which will make check out easier for future purchases.
What if I can't log into my account?

How do I edit my cart?

Why are some of the items we manufacture out of stock?

Additionally, an item being "Out of Stock" is sometimes due to the production tooling needing repairs and / or maintenance. For example, the Ford Tooling that we have was used to supply Ford's assembly line 40-70 years ago. Regular maintenance assures a higher quality product.
In both cases, we are working on noting these items on our website and on your invoice with the following labels:
"Due to the slower sales of this item, expect delays in production"
"Tooling under maintenance"
What is the Global Search Filter and how does it work?

The Global Filter will also work with any combination or count of drop-down filters. You do not have to fill in all 3. You can search for Trucks only or a single year. Note that Trucks and Broncos do not have "Models", and can be left blank.
The "Show All" checkbox is used to overwrite the filter selections and show the results from all Vehicle Type, Years, and Models. It is as if no selections have been made. This can toggle on and off to allow you to search for your selection or search everything.

What if I search for something and don't see it in the search results?

The search will return results in the following order: 1) The combination of all words searched for that are in a product's name. 2) Next, it will list all search results containing at least one of the words you have searched for. 3) If you search via part number, the results will return the closest exact match it can find followed by partial matches.
If you still cannot find the part you are interested in, please call our helpline at 704-786-8139
How can I be notified of upcoming sales or promotions?

When will I receive my order?

Due to Covid restrictions customers may experience delays in processing and / or shipping time. Please allow 3 days for in-house processing.
How do I find out if my order has been shipped?

Due to Covid restrictions customers may experience delays in processing and / or shipping time. Please allow 3 days for in-house processing.
I have incorrect information on my order. What can I do?

Why am I being charged tax?

Do you ship internationally?

How long will it take to get my order?

Due to Covid restrictions customers may experience delays in processing and / or shipping time. Please allow 3 days for in-house processing.
Can I ship my order to a different address than my home or billing address?

Can I order online and pickup my order at the store?

I need help installing a part. Can you help?

Why does the catalog price not match the website?

How do I return or exchange an item?

This order cannot be shipped to address. Why?

1. A small number of our items are labeled as "Hazardous Materials," usually some type of paint or solvent. This will be noted on the product page. We can legally ship these items only inside the contiguous United States.
2. Some of our items are oversized and only be delivered via Truck Freight. This will be noted on the product page. Truck Freight can only deliver to the contiguous United States.
To remove an item from your cart see question 1.3 for instructions.