Dennis Carpenter manufactures over 12,000 different restoration parts and some of these parts are low volume sellers due to the limited amount of old trucks and cars.  We understand that our customers still need these items, so they are worked into production when possible.  Due to tooling setup cost and minimum material purchase requirments, we usually produce and store a 10 year supply of these low volume sellers.

Additionally, an item being "Out of Stock" is sometimes due to the production tooling needing repairs and / or maintenance.  For example, the Ford Tooling that we have was used to supply Ford's assembly line 40-70 years ago.  Regular maintenance assures a higher quality product.

In both cases, we are working on noting these items on our website and on your invoice with the following labels:
"Due to the slower sales of this item, expect delays in production"
"Tooling under maintenance"

There could be several reasons for this. Make sure you entered the correct selections in the Global filter or that it is blank.  

The search will return results in the following order:  1) The combination of all words searched for that are in a product's name.  2) Next, it will list all search results containing at least one of the words you have searched for.  3) If you search via part number, the results will return the closest exact match it can find followed by partial matches.

If you still cannot find the part you are interested in, please call our helpline at 704-786-8139

The best way is to join our "Carpenter Club."  You will receive special discounts, coupons and early notice of upcoming sales.  Join by going here.

We strive to fulfull your order as quickly as possible.  Orders are processed in the order in which we receive then.  They are usually processed in 1 to 2 business days depending upon volume of orders.  Shipping times are dependent upon your location and shipping options.

Due to Covid restrictions customers may experience delays in processing and / or shipping time.  Please allow 3 days for in-house processing.

Orders are processed in the order in which we receive them. We strive to fulfill your order as quickly as possible, usually within 1-2 business days, depending on volume of orders. Shipping times are dependent upon your location and shipping options.

Due to Covid restrictions customers may experience delays in processing and / or shipping time.  Please allow 3 days for in-house processing.  

Credit cards are charged after your order is fully processed and shipped. Retail orders generally ship in 1-2 business days and will include a printed copy of your invoice.

We do not offer back orders and we currently do not have a system to notify customers of when an item is back in stock. We apologize for the inconvenience.

Unfortunately, once an order has been submitted and processed to our warehouse, we cannot add parts to your order. Please kindly resubmit an additional order.

If you find incorrect information on your order, such as billing or shipping addresses, please email us at info@dennis-carpenter.com or call us at 1-800-476-9653 as soon as possible.  Once your order leaves our warehouse, we are unable to change the address.  It will have to be changed with your carrier at your expense.

Yes, we ship all over the world.  When calculating shipping for international orders, please use 60% of the order total parts value or $60.00, whichever is greater. These figures are used for estimating purposes only. The actual amount will be added when the order is invoiced and shipped. International orders are most often shipped by the USPS, size and weight permitting. Customs clearance will be the responsibility of the consignee.

Orders are processed in the order in which we receive them. We strive to fulfill your order as quickly as possible, usually within 1-2 business days, depending on volume of orders. Shipping times are dependent upon your location and shipping options.  

Due to Covid restrictions customers may experience delays in processing and / or shipping time.  Please allow 3 days for in-house processing.

Yes.  At checkout you can choose to ship to your billing address, choose a different address from the drop-down menu, or create a completely new shipping address.  A new address will automatically be added to your address book for further use.  You can edit your address book by going to Accout > Address Book or by clicking on the following link: https://www.dennis-carpenter.com/user/address_book

We can ship to a PO Box via USPS.

 

We currently do not offer this service for online orders, however, we are working to add it in the near future. We do offer onsite pick up for phone orders. To place a phone order, please have your part numbers ready and call 1-800-476-9653 to speak to one of our Customer Service Representatives. If you need additional assistance regarding parts or service, please call 704-786-8139.

Unfortunately,  we are not able to provide assistance on product installation.  We do, however, include installation instructions with many of our parts.  Installation instructions, if available, can also be found on the item's Product Page as a downloadable PDF.

We accept Visa, Mastercard, American Express, and Discover.

Catalogs are printed every 1-2 years, contingent upon demand, and prices are accurate at the time of printing. As such, catalog prices will sometimes reflect an “out of date” price. The most up to date pricing can always be found online at dennis-carpenter.com.